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After-sales Service
To create a world-renowned leading enterprise in the international packaging machinery field.
Online technical Service
Our team of technical experts provides 24/7 online support through remote diagnostics, video guidance, and one-on-one assistance, ensuring rapid response and resolution to any equipment issue.
Global Localized Service Network
We have established a comprehensive after-sales service network across 103 countries worldwide, with branch offices in 8 key regions, ensuring prompt and localized technical support wherever our clients operate.
365 Days Accessories Warranty
All machinery comes with a one-year full warranty (excluding standard wear parts). Our intelligent after-sales response system guarantees a reply within 2 hours of fault reporting, delivering timely and professional solutions.
Life-time Maintenance Service
We are committed to supporting our clients throughout the entire lifecycle of our equipment, offering: Genuine spare and wear parts supply Scheduled preventive maintenance Equipment upgrades and technical retrofitting Operator training and skill development Process optimization consultation
Frequently Asked Questions
Provide you with the most detailed answers
Q
When your company was founded?
A
Yuedong Tech Industrial Machinery Co., Ltd. was founded in 1993. Over the past three decades, we have grown into a leading national high-tech enterprise in the field of food and packaging machinery, dedicated to providing high-quality intelligent equipment and solutions to customers worldwide.
Q
Are you a factory or a trading company?
A
We are a professional manufacturer with our own R&D, production, and technical support teams. We own two standardized factories covering an area of over 50,000 square meters. In addition to providing advanced packaging and processing machinery, we also offer customized OEM solutions and comprehensive after-sales service. Our products are exported to more than 103 countries and regions, and we have established branches or offices in 8 countries to provide localized support.
Q
Can you send me the video to show how the machine works?
A
Certainly. We have detailed operational videos, product demonstrations, and application case studies for all our standard and most customized machines. We can share them with you via email, cloud drive, or any other preferred method upon request.
Q
How can I pay my order?
A
We support various secure payment methods, including T/T (bank transfer), Western Union, and Alibaba Online Payment, to ensure a smooth and convenient transaction experience for our global clients.
Q
Do you have any certificate?
A
Yes, we hold multiple international and domestic certifications that reflect our commitment to quality, safety, and environmental responsibility. Our key certifications include:
ISO 9001 International Quality Management System Certification
CE Certification (compliance with EU safety standards)
We are also recognized as a "Provincial Famous Trademark" and a "Provincial Intellectual Property Advantage Enterprise."
Q
Why the model name of your machine same as the machine from other company?
A
In the packaging machinery industry, certain model names may reflect functional classifications that have become common over time. However, what truly distinguishes our machines is our continuous innovation and technological refinement. With over 260 patents (including more than 30 invention patents), leadership in setting national and industry standards, and multiple awards for technological achievements, we ensure that our equipment delivers superior performance, reliability, and efficiency. Our focus remains on providing tailored solutions and professional technical support to meet the specific needs of each client.